How To Install otrs.AddTicketType.pl on Ubuntu 21.04

In this guide, we’ll discuss How To Install otrs.AddTicketType.pl on Ubuntu 21.04. Also, we will demonstrate how to uninstall and update otrs.AddTicketType.pl.

One-liner install command

For those in a hurry, here's a one-line installation command:

sudo apt-get update && sudo apt -y install otrs2

But if you are interested in the detailed steps with descriptions, the following information is for you.

What is otrs.AddTicketType.pl and what are the ways to install it?

Before beginning this tutorial, you will need access to a server or computer running Ubuntu 21.04. This guide was written specifically with a server running Ubuntu 21.04 in mind, although it should also work on older, supported versions of the operating system.

Also, make sure you are running a regular, non-root user with sudo privileges configured on your server. When you have an account available, log in as your non-root user to begin.

There are several ways to install otrs.AddTicketType.pl on Ubuntu 21.04. You can use (links are clickable):

In the following sections, we will describe each method in detail. You can choose one of them or refer to the recommended one.

Install otrs.AddTicketType.pl using apt-get

First, update apt database with apt-get using the following command.

sudo apt-get update

After updating apt-get database, You can install otrs.AddTicketType.pl using apt by running the following command:

sudo apt -y install otrs2

Install otrs.AddTicketType.pl using apt

Because otrs.AddTicketType.pl is available in Ubuntu 21.04’s default repositories, it is possible to install it from these repositories using the apt packaging system.

To begin, update apt database with apt using the following command.

sudo apt update

After updating apt database, You can install otrs.AddTicketType.pl using apt by running the following command:

sudo apt -y install otrs2

Install otrs.AddTicketType.pl using aptitude

If you want to follow this method, you might need to install aptitude first since aptitude is usually not installed by default on Ubuntu 21.04. Update apt database with aptitude using the following command.

sudo aptitude update

After updating aptitude database, You can install otrs.AddTicketType.pl by running the following command:

sudo aptitude -y install otrs2

How to upgrade (update) a single package otrs.AddTicketType.pl using apt-get?

First, you will need to update packages index. Run update command as usual:

sudo apt-get update

Next, to upgrade only the otrs.AddTicketType.pl, e.g. single package, you should use the following format with the apt-get command/apt command:

sudo apt-get --only-upgrade install otrs2

Note that this command will not install any new packages! If you wish to install the package if it doesn't exist you may leave out --only-upgrade part.

How To Uninstall otrs.AddTicketType.pl from Ubuntu 21.04

To uninstall only the otrs.AddTicketType.pl package you can execute the following command:

sudo apt-get remove otrs2

Uninstall otrs.AddTicketType.pl and all its dependencies

To uninstall otrs.AddTicketType.pl and its dependencies that are no longer needed by Ubuntu 21.04, you can use the command below:

sudo apt-get -y autoremove otrs2

Remove otrs.AddTicketType.pl with all configurations and data

To remove otrs.AddTicketType.pl configuration and data from your system you can run the following purge command:

sudo apt-get -y purge otrs2

Remove otrs.AddTicketType.pl completely (configurations, data and all of its dependencies)

And lastly, you can run the next command to remove absolutely everything related to otrs.AddTicketType.pl package, e.g.: configurations, data and all of its dependencies. Just use this command:

sudo apt-get -y autoremove --purge otrs2

Extra info and code examples

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de. This package ships version 3 of OTRS.

  • Maintainer: unknown
  • Sources url: unknown
  • Section/Category: unknown

Conclusion

You now have a full guide on how to install otrs.AddTicketType.pl using apt, apt-get and aptitude tools. Also, we showed how to update as a single package and different ways to uninstall the otrs.AddTicketType.pl from Ubuntu 21.04.

See also:

How To Install otrs.AddTicketType.pl on CentOS 8

How To Install otrs.AddTicketType.pl on Ubuntu 22.04

How To Install otrs.AddTicketType.pl on Ubuntu 21.04

How To Install otrs.AddTicketType.pl on Kali Linux

How To Install otrs.AddTicketType.pl on Debian 11

How To Install otrs.AddTicketType.pl on Fedora 34

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